Complaints are treated by the Governing Body at its discretion. For example, a complaint case brought by delegates to the International Labour Conference could be closed by referral to the CFA within months after it is lodged. Alternatively, a complaint can remain pending for years subject to developments that are followed by the Governing Body. Click to see the list of complaints by status in the NORMLEX database.
The average investigation of a complaint by a COI is about 19 months.